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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"From the moment I checked in everyone I had contact with explained things as they were taken place. The best part was they all seemed to enjoy their jobs. Happy staff = happy patients. I couldn't have had a better experience."

"Excellent overall experience - highest grades possible - physicians and all other professionals involved in any aspect of the entire process were perfect (and, I am a tough grader)"

"As a Medical Technologist who has worked in hospitals for 42 years I have a comfort level with medical terminology, procedures and clinical settings. Having had two major surgeries in the last 10 years I had a full knowledge of what to expect in terms of processes and anesthesia. Initially, I had some reservations about having the colonoscopy done in a free standing facility out of the hospital. I was however, very pleased with my experience. Staff were all very professional and knowledgable and took the time to make sure I understood what was happening and looking out for my comfort level. The physical space was clean and bright making me feel safe and secure as in a hospital setting. I would definitely have another colonoscopy done at the Boston Endoscopy Center."



"1. Nurses and physicians were very curious and caring. They made my stay as comfortable as I can imagine. I could stay there for much longer... 2. The procedure succeeded, the symptom for which it was administered does not bother me anymore. 3. Thank you."

"Dr Falchuk is the best. Explains everything and personally tells you what he saw and what happens next. He is very kind and caring.The nursing staff is wonderful. Long time staff members remembered me and my history. They explained everything and made sure I was comfortable and well taken care of."

"I would highly recommend this center -every one is very friendly and helpful the nurses are great"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.