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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

86%
88%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This place is the best endoscopy center on the east coast! I've had a colonoscopy every year for past 24 years Everything always goes as planned never any issues! Best staff! Very friendly and professional! My doctor is the best, possibly in the united states. I will always use this endoscopy center!"

"From the nurses to anesthesiologist to Dr. Cheney all portions of the procedure went smooth. Very professional staff."

"The staff was very professional and courteous. The receptionist, nurse Rachele, Doctors, etc. were all exceptionally courteous and efficient. Clean and efficient operation.Excellent."



"Excellent facility ..... excellent people at the facility ...... excellent doctor running the facility ...."

"Both my wife and I have been there on multiple occassions; always pleasant, prompt and professional"

"All went very well. The staff was super friendly and professional."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.